Frequently asked questions

No. Our kits are general information and sample wording for small employers. They are not legal advice and they do not replace a lawyer. We are not a law firm, and the kits were not written or reviewed by one. Each kit shows when you should call a lawyer before you act.

Every legal rule sits in a box marked Law. The box states the rule in plain words, links to the official government page and shows the date we last checked it (10 November 2026 for version 1.0). Most boxes also name the law and section. You can check any rule yourself in a minute. Laws change, so re-check the Law boxes every 6 months. Using a kit does not promise that you meet the law or pass an inspection.

No. Our kits are digital files that you keep forever once you download them, so all sales are final. We do help in three cases: if you were charged twice, we refund the extra charge; if a file will not download or open, we send a working copy, or refund you if we cannot within 10 business days; if you bought the wrong province, email us within 7 days and we swap it. Please read the product page and the free sample pages before you buy. Full details: Terms of Sale and Licence. This does not affect any right the law gives you that cannot be taken away.

Email support@workplacebinder.ca within 7 days of your purchase. Tell us your order number and the province you need. We will send you the same kit for the right province at no charge. Please delete the files you do not need. If we do not sell that kit for your province (the Contractor Safety Pack is for Alberta only), we refund you instead.

First, unzip the download: on Windows, right-click it and choose "Extract All"; on a Mac, double-click it. Then open the .docx file in Word, or upload it to Google Drive and open it with Google Docs. If it still does not open, email support@workplacebinder.ca with your order number and tell us which file and what you see. We will send you a working copy. If we cannot get you a working copy within 10 business days, we will refund you.

Every file comes twice. The Word (.docx) file is the one you fill in and change. In Word, click a yellow blank to type over it. Google Docs is not a separate file: upload the Word file to Google Drive, then choose File > Open with > Google Docs. In Google Docs the yellow blanks are plain text, so select one and type over it. The PDF is for reading and printing, and you can also type into its fields on screen in most PDF readers. If you want to change the wording, use the Word file.

A download link appears on screen as soon as you pay, and we email it to you too. Each kit is one .zip file with a START HERE page, the kit as Word and PDF, a Forms and Letters file (every form on its own page) and a one-page licence. You can download each kit up to 5 times. If you need more, email us and we will reset it.

Free updates for 12 months from purchase. We email you when a new version is ready. Download it from your original receipt link. Each file shows its version number, the date the law was last checked and the next review date (10 May 2027 for version 1.0). We review the kits every 6 months. We do not promise to catch every change the day it happens, which is why every Law box links to the official page.

No. The licence covers one business (one employer, including all its locations in the province the kit is for). You may edit, print and copy the files for that business and give the finished documents to your own staff and advisors. You may not share, post or resell the files or blank templates. Each business needs its own kit.

Not with a regular licence. Consultants, HR advisors, bookkeepers and lawyers need a separate consultant licence. Email support@workplacebinder.ca first and tell us how you would like to use the kits.

We do not sell to buyers in Quebec. If your staff work in more than one of our five provinces, buy the kit for each province where they work, because the rules are different. If you are federally regulated (for example a bank, an airline or interprovincial trucking) or your workplace has a union, these kits are not written for you.

No. The Hiring & Onboarding Kit has one offer letter with options for full-time, part-time and fixed-term hires. The Employee Handbook Kit lists what an offer letter or agreement should say. We do not include a full employment agreement, because termination clauses are where owners most often need a lawyer.

Buy the one kit you need today if that is all you need. The Complete Starter Bundle has all five kits for your province for $439. Bought one by one they cost $635, so the bundle saves you $196. Each kit stands alone, and the bundle includes a page that shows which version to use where two kits cover the same item.

Prices are in Canadian dollars. Any sales tax that applies is added at checkout and shown before you pay.

Please email us first. Most problems can be fixed quickly. If you dispute a charge without contacting us, we will send your bank our records of the order.